Website Terms and Conditions

The Website is owned and operated by or on behalf of St Richard’s Hospice. Access to and use of this Website is provided by SRH and subject to the following Terms and Conditions and our Privacy Policy.

1. Definitions

 In these Terms and Conditions:

a) ‘St Richard’s Hospice’ or ‘SRH’ means St Richard’s Hospice Foundation, a registered charity in England and Wales (515668). Registered as a company in England and Wales (01850502). Registered address: Wildwood Drive, Worcester. WR5 2QT. It also includes St Richard’s Hospice Trading Co Ltd, a registered company in England and Wales (04805373), a wholly owned trading subsidiary of SRH with the same registered address.

b) ‘Website’ means and or any website under the ownership or control of SRH from which a link has been created to these terms and conditions and all related domain and microsites;

c) ‘You’, ‘your’ and ‘yours’ means the person(s) accessing and viewing the Website;

d) ‘We’, ‘us’ or ‘our’ means St. Richard’s Hospice Foundation or St Richard’s Hospice Trading Company Limited;

e) ‘Material’ means all of the information, data, text, graphics, links, or computer code or other material published on, contained or available on the Website;

f) ‘Terms and Conditions’ means the terms and conditions set out below.

g) “Privacy Policy” means our Privacy Policy.

2. General

a) Your use of this Website constitutes acceptance of these Terms and Conditions and the Privacy Policy as at the date of your first use of this Website and you agree to be bound by them. If these Terms and Conditions are not accepted in full then you must not use this Website.

b) SRH reserves the right to change these Terms and Conditions at any time by posting changes online. Please check back regularly as your continued use of this Website after changes are posted constitutes your acceptance of the modified Terms and Conditions.

c) In some cases additional Terms and Conditions, rules or specific terms of use may also apply in addition to these Terms and Conditions such as when you make a purchase through our online shop or take part in our raffle, and we will make these available to you or include them on the relevant Website page. They will take priority in the event of a conflict with these Terms and Conditions.

3. About our website

a) Access to this Website is permitted on a temporary basis and we reserve the right to withdraw or amend this Website and any Material, products or services on this Website at any time or for any period. We do not guarantee that this Website or any content on it will always be available or uninterrupted as access can be temporarily suspended and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

b) The content on this Website is provided for general information purposes only. It is not intended to amount to advice on which you should rely for professional advice, medical diagnosis or treatment or to replace consultation with a qualified medical practitioner. Before making any decisions based on the content of this Website you are strongly advised to obtain professional or specialist advice tailored to your situation. Although we make reasonable efforts to update the information on our Website, we make no representations, warranties or guarantees, whether express or implied, that the content on our Website is accurate, complete or up-to-date. 

4. Outbound Links to Third Party Websites

a) Where we provide hypertext, photograph, button or video links to other websites, we do so for information purposes only. We are not responsible for the content of any other websites or pages linking inbound or outbound from our Website. Where we have not verified the content of any such websites and links to other websites, do not imply any endorsement of the material on those Websites.

b) If you choose to click on and follow links to other websites, you do so at your own risk. It is your responsibility to take all protective measures to guard against viruses or other destructive elements.

c) If you would like to request a link from our Website to your website, please send an email to [email protected].

5. Our brand

If you would like to establish a link inbound to our website, please ask our permission before you do so. You can request permission from us by sending an email to [email protected].

6. Users

The Website is intended for persons accessing it from within the United Kingdom. SRH cannot guarantee that the Website or the information it contains complies with or is appropriate for use in other countries.

7. Use of our website and copyright

a) You agree to use this Website only for lawful purposes and in a manner, which does not infringe the rights of, or restrict, or inhibit the use and enjoyment of the Website by, any third party. Such restriction includes, without limitation, conduct which may harass, defame or cause distress to any person and the transmission of obscene or offensive material within this Website.

b) You must not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website. You must not attack our Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.

c) You are also responsible for ensuring that all persons who access the Website through your internet connection are aware of these Terms and Conditions and that they comply with them. This includes any children, young people or dependants for whom you are responsible.

d) You may access, view, download and print copies of Material contained without the non-password protected areas of the Website as long as you comply with the Terms and Conditions and:

i. You use the Material for informational purposes and for your non-commercial personal use only.

ii. All copyright, trade mark and other proprietary notices are kept on all the Material

iii. You do not modify, reproduce, display, distribute the Material you have printed off or downloaded or perform the Material for any public use without prior written consent and authorisation from St. Richard’s Hospice.

8. Your personal information

a) By using our Website or any of our services, or providing us with any personal data, you agree to your personal data being used and disclosed in the manner set out in our Privacy Policy.

9. Donations and Payments

a) Although SRH seeks to protect online payment details in accordance with the Payment Card Industry Data Security Standard, the security of such information transmitted via the Internet cannot be guaranteed. As such any data transferred is at your own risk.

b) If you use a payment card on our Website, you must be the authorised user of the card and have permission and funds to make the relevant payment or donation.

c) If you have made a donation of money in error please call the Fundraising Department (Monday – Friday, 9am-5pm) on 01905 958262 or email [email protected] and they will be happy to discuss your refund with you. Please note we will not be able to return donated items.

d) We may provide the ability for you to arrange the collection of certain items that you want to donate. You must ensure that you read and comply with the rules and terms of use for this service, and that the items you want us to collect meet our requirements and that you have full permission to donate the items. We will own any items that we collect from the moment we collect them. This is not a commercial service, and although we will try to arrange for someone to collect your items on the agreed date we may not always be able to do so. We cannot accept any liability if we do not collect some or all of your items for any reason.  We reserve the right at any time to cancel the collection or refuse to accept any items for any reason.

10. Our Products and Services

a) Any purchases from our Website (including our online shop) will be subject to our Sales Terms and Conditions.

b) Sometimes we may offer free products, services or events through our Website, for example online games or activities, information packs, and local collections. Because these are free of charge, they are all provided at our discretion, on an “as is” basis, and we cannot accept any liability for any loss or damage if we are unable to provide those items, or if they do not conform to any stated specifications. To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to such items, whether express or implied.

c) Some products, services or events will have their own rules or specific terms of use which will apply and which you must comply with.

11. Our Liability

a) Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury arising from negligence (as such term is defined by the Unfair Contract Terms Act 1977) or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

b) To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Website or any content on it, whether express or implied.

c) We will not be liable for any loss or damage that may result to you or a third party including without any limitation any loss of income, profits, goodwill, data, contracts, use of money or loss or damages arising from or connected any way to business interruption, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

i. Your use of, inability to use or the results of use of the Website, any websites linked to the Website or any Material on such websites; or

ii. Your use of or reliance on any content or information displayed on our Website; or

iii. the provision of, or our failure to provide, any products, services or events ordered or made available through our Website (unless stated otherwise in any relevant additional terms and conditions).

d) Please note that our Website is only intended to be for domestic and private use, and we will have no liability for any loss of profit, loss of business, business interruption, loss of business opportunity, goodwill or reputation or any indirect or consequential losses or damage.

e) SRH does not accept any liability for any amount or kind of loss or damage including without limitation any loss or damage due to viruses or any other technologically harmful material that may infect your computer equipment, software, programs, data, or other proprietary material on account of your access to, use of, or browsing the Website or your downloading of any Material from the Website or any websites linked to the Website; or

Please note that our liability in relation to purchased goods will be set out in our Sales Terms and Conditions.

12. Force Majeure

a) In no event shall SRH be in breach or responsible of its obligations under these Terms and Conditions, nor liable to any user of the Website or third party for any loss, damage, failure or delay in the performance of its obligations hereunder arising out of or caused by, directly or indirectly, forces beyond its reasonable control, including, without limitation, strikes, work stoppages, accidents, acts of war or terrorism, civil or military disturbances, nuclear or natural catastrophes or acts of God, trade dispute, pandemic, epidemic, act or omission of government or regulatory bodies and interruptions, loss or malfunctions of utilities, communications or computer (software and hardware) services;

b) SRH will use reasonable efforts which are consistent with accepted practices in the charity sector and industry to resume performance as soon as practicable under the circumstances.

13. Fundraising Regulator

a) SRH proudly works with the Fundraising Regulator. This is because we are committed to promote and encouraging a continuous high standard of fundraising and strive to always work in a way that is transparent, efficient and respectful. We are dedicated to raising funds in the most cost-effective ways in order to support and expand our care to all patients and families.

b) By being part of the Fundraising Regulator, we agree to fundraise in accordance with the Fundraising Promise and Code of Fundraising Practice as well as include the Fundraising Badge on fundraising materials unless it is impractical to do so.

c) Find out more by visiting

14. Contact us

If you have any questions regarding our Terms and Conditions, a message should be sent to SRH by emailing [email protected] or by post to: Digital Marketing, Fundraising Department, St Richard’s Hospice, Wildwood Drive, Worcester, WR5 2QT.

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